The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry
Olgun Kitapçı; Ceylan Akdogan; İ̇brahim Taylan Dörtyol · 2014 · Procedia - Social and Behavioral Sciences
WASTE classifies this as Negative / Null Result Report · AI classification, approximate
The study found no significant effect — useful as a negative control or null benchmark for your own design.
Abstract (excerpt)
The aims of this study are investigating the effect of service quality (SQ) dimensions on satisfaction, identifying the effect of satisfaction on word of mouth (WOM) communication and repurchase intention (RI) and searching a significant…
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Metadata source: OpenAlex · DOI 10.1016/j.sbspro.2014.07.030