Service robots in hotels: understanding the service quality perceptions of human-robot interaction
Youngjoon Choi; Miju Choi; Munhyang Oh; Seongseop Kim · 2019 · Journal of Hospitality Marketing & Management
WASTE classifies this as Negative / Null Result Report · AI classification, approximate
The study found no significant effect — useful as a negative control or null benchmark for your own design.
Abstract (excerpt)
Hotel industry started to adopt service robots, which are considered a future workforce. However, no attempt was conducted to examine the dimensionality of service quality of service robots. This paper aims to understand the influence of…
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WASTE indexes this work — it does not host or republish it. Failure-type classification is automated and approximate.
Metadata source: OpenAlex · DOI 10.1080/19368623.2020.1703871